Effective Date: January 12, 2024
Who we are
Our website address is: https://pinecabs.com.
Introduction
Pine Cabs (“we,” “us,” or “our”) takes your privacy seriously and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website, mobile app, or other services (collectively referred to as the “Services”).
Information We Collect
We collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, WhatsApp number, Address, City name, State, Zip code.
- Travel Information: Vehicle Type, Vehicle Model, Vehicle Seating Capacity, Tour Plan, Pickup Location, Pickup Time, Pickup Date, Dropping Location, Dropping Time, Dropping Date, Date of Journey, Flight information, date of travel, route, destinations, hotel bookings details, sightseeing locations.
- Payment Information: Billing address, payment card information (masked) if processed through our platform, Credit /Debit Card details for online payment through Stripe.
- Device Information: IP address, browser type, operating system, and other technical information automatically collected when you use our Services.
- Usage Information: Information about how you use our Services, such as your search queries, booking history, and location data (only with your consent).
- Information from Third-Party Sources: We may receive additional information about you from third-party sources, such as social media platforms and analytics providers. This information may include your public profile information, interests, and demographics.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide and Improve Our Services: To process your booking requests, assign drivers, provide customer support, personalize your experience, and improve the functionality and ease of use of our Services.
- To Send You Important Information: To send you confirmation emails, booking updates, safety information, and other important notifications related to your travel.
- For Marketing and Advertising: We may use your information to send you marketing and promotional materials about our Services and those of our partners. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the emails.
- For Analytics and Research: We may use your information for internal analytics and research purposes to improve our Services and develop new ones. We will do so in a way that does not identify you personally.
- For Legal and Compliance Purposes: We may use your information to comply with legal requirements, resolve disputes, and enforce our agreements.
Sharing Your Information
We may share your personal information with the following third parties:
- Cab Drivers and Cab Owners: We share your contact information and travel details with the assigned driver and cab owner to fulfill your booking request.
- Third-Party Service Providers: We may share your information with third-party service providers who help us operate and improve our Services, such as payment processors, data analytics providers, and cloud storage providers.
- Law Enforcement and Government Agencies: We may disclose your information to law enforcement agencies or government officials as required by law or in response to a valid legal request.
Your Choices and Control
You have the following choices and control over your personal information:
- Accessing and Correcting Your Information: You can access and update your personal information through your account settings.
- Deleting Your Information: You can request that we delete your personal information by contacting us at [insert contact information].
- Marketing and Promotional Materials: You can opt out of receiving marketing and promotional materials from us by following the unsubscribe instructions in the emails.
- Location Data: You can control the sharing of your location data through your device settings.
Cookies and Similar Technologies
We use cookies and similar technologies to track your activity on our Services and personalize your experience. You can control the use of cookies through your browser settings.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Hyperlinks
Our Services may contain hyperlinks to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these websites before you provide any personal information.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at pinecabs@gmail.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
